SHIPPING AND RETURNS
You are looking for informations about your order?
Enter inside your Order List or in your personal area in "My Account" where, in addition to your orders you can manage your profile
You have made an order as guest?
Enter inside your Order List within the link in the order confirmation mail and you can see the status of your order.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
Inside the European Union
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.
Outside the European Union
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.
Failure to clear customs
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.
IMPORTANT: If you requested a change of the product you originally ordered, the new shipment might still be subject to import taxes/duties from the International Customs Authorities.
Products must be returned within 14 days of delivery.
Returned products must be unworn, unwashed and unaltered.
No refunds or exchanges are possible for customized products.
Returned products must have all the original labels attached and be in their original packaging.
You must complete the online Return Process to register your return on our system ( from the section My Account).